Return Policy

Returns and Refunds Policy

Our Commitment

Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions outlined in this policy. As a marketplace connecting you with independent brands, return policies may vary slightly by supplier, but we strive to provide a consistent and fair return experience.

 

Return Request Period

Standard Products: You may request a return or refund within 30 days of receiving your order for qualifying products.

Non-Returnable Items

Due to the nature of these products, we cannot offer refunds or exchanges for items:

  • Personal Care Items: Cosmetics, skincare products or other personal care items.

  • Supplements and Perishable Items: Supplements, food items, beverages or other perishable products

  • Gift Cards and Promotional Items: Gift cards, promotional codes, or free promotional items

  • Custom or Personalized Items: Items that have been customized, personalized, or made to order

  • Magazines and Digital Products: Magazines, Digital downloads, subscriptions or virtual items

  • Items Returned After Return Period: Any items returned after the specified return request period

Note: Additional restrictions may apply depending on which supplier was used to fulfill your order.

Return Request Process

How to Request a Return:

  1. Contact customer service (link provided in your order confirmation email)

  2. Provide your order number and email address

  3. Specify the reason for return (damaged, defective, incorrect item, not satisfied, etc.)

  4. Submit photos (damaged items, incorrect items, or for approval purposes)

Approval Process:

  • We will respond to your return request with an approval or denial in a timely manner

  • Approval is at our discretion based on the item's condition, nature, and compliance with this policy

  • Important: Completing the return request submission is not a guarantee that it will be approved

  • Photos will be required for approval, especially for damaged or defective items

Required Condition:

  • Items must be in new, unused condition

  • Items must be in their original packaging, including all tags, accessories, and packaging materials

  • Items must not show signs of wear, use, or damage beyond normal shipping wear

Packaging Requirements:

  • Please use all original packaging, boxes, and materials when shipping your return.

  • Securely package items for return shipment to prevent damage during transit with all original packaging and materials.

Return Shipping

Return Label:

  • Upon approval, a return shipping label will be emailed to you

  • You have 14 days from the label's issuance date to ship the item back

  • Items returned after this 14-day period are not eligible for a refund

  • Please ensure the return shipment is securely packaged to prevent damage during transit

Return Shipping Costs:

  • Return shipping costs vary by supplier and reason for return

  • Specific return shipping terms will be provided when your return is approved

  • Some items returned may have a restocking fee, this is at the discretion of the supplier in our marketplace and depends on the specific product purchased.

Order Cancellation Policy

We understand that you may wish to cancel your order. However, due to our fast processing times, cancellations are rarely possible once an order has been placed. You're welcome to contact our customer service team using the link in your order confirmation email, but please note that cancellation is not guaranteed. If we are able to process your request, a restocking fee may apply.

 

Missing or Incorrect Items

Missing Items

Multi-Package Shipments: If your order is missing an item, it may have been included in a separate shipment. You can track each order and which products were in each shipment.

Processing Time: Please allow 2-3 business days after all expected packages have been delivered before reporting missing items, as they may still be in transit.

After All Packages Arrive: If all the shipments have arrived, please contact our support via the link in your order confirmation email.

Policy Updates & Discretion

Policy Changes: This returns and refunds policy may be updated periodically. We recommend reviewing this policy before placing an order.

Company Discretion: We reserve the right to modify this policy at any time and to make return/refund decisions on a case-by-case basis. While we strive to be fair and consistent, approval of returns is ultimately at our discretion based on the item's condition, nature, and compliance with this policy.

Last Updated: November 25, 2025